East Coast O&P | Orthotics, Prosthetics, NYRC Brace

What health and safety protocols are in place regarding Respiratory Viruses?

East Coast Orthotic & Prosthetic Corp. (ECOP) complies with the latest guidelines from the CDC and New York State regarding respiratory viruses and contagious illnesses (including COVID-19, Flu, and RSV). To protect the health of our patients and employees:

We strictly adhere to protocols ensuring staff with symptoms stay home until they are symptom-free.
We perform routine cleaning of frequently touched surfaces throughout our facilities.
Our clinical staff follow all specific health and safety policies required at the hospitals and physician offices we serve.

What health insurance does East Coast O&P accept?

We accept all major insurances in the tri-state area, as well as over 2,000 smaller local insurances. Some of the main insurances we most commonly deal with are Aetna, Empire BC/BS, Fidelis, GHI/Emblem Health, HIP, Medicare, Medicaid, N/F, Oxford, NYSHIP / Empire Plan, W/C and more.

Does East Coast O&P accept walk-ins?

To ensure the health, safety, and efficiency of our clinic, we do not accept walk-ins. However, you are able to schedule appointments at many of our office locations by calling our corporate headquarters at (888) 400-8934.

What do I do if my device is broken?

You can contact us at our corporate headquarters at (888) 400-8934. Ask for the East Coast O&P Practitioner that provided you with your device or ask for Customer Service to schedule an appointment with a practitioner to assess your device. For custom devices, a replacement or repaired device is dependent upon the components and may take up to a week.

Additional charges may apply for replacement devices that are not under warranty.
We also have a collection of online literature on some of the devices we supply which include some tips on how to care for your device.

Who do I contact if I have questions about a device supplied by East Coast O&P?

You can contact us at our corporate headquarters at (888) 400-8934. Simply ask for Customer Service and inform the Customer Service Representative of the East Coast O&P staff member who took care of you. They should be able to assist you from there. We also have a collection of online literature on the products we supply, which can be referenced to at any point.

Who should I contact if I have questions about a bill from East Coast O&P?

For questions regarding a bill, you can contact (888) 400-8934 and ask for the Customer Service Department. Please have your bill ready.