Customer Service

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Customer Service
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Title Customer Service Representative (Available Locations in NYC, LI & Westchester)
Categories Customer Service
Salary TBD
Location NYC
Job Information

Job Description

This position serves as a liaison between practitioners (clinical staff), physicians, and the financial services of East Coast Orthotic & Prosthetic Corp. 

Duties:

  • Process referrals received via practitioner
  • Verify benefits with insurance carriers to obtain coverage information for items dispensed
  • Calculate a patient’s deductible and co-insurance, when applicable
  • Enter patient demographics, insurance information, work order, prescription, notes and scan documents into Fastrack (software)
  • Ensure that the chart is in compliance and send to billing
  • Answer daily telephone calls from practitioners/patients: (Calls regarding patient balances/payments, patient appointments, and paperwork deliveries)
  • Maintain/Update Google calendars and spreadsheets
  • Daily communication with Team Leads and Purchasing Department
  • Follow up on pending authorizations (anything over 5 days old) and on custom deliveries
  • Bi-lingual Candidates are strongly preferred.  Must be able to speak and write English/Spanish.

 

Skills/Qualifications:

  • Bi-lingual (English/Spanish) a Plus
  • Experience with Insurance Companies a Plus
  • Work Experience in Medical Office/ Hospital Preferred
  • Great Verbal Communication
  • Superior Customer Service
  • Ability to Understand and Meet Patient and Physician Needs
  • Excellent People Skills, Strong Attention to Detail
  • Must be Very Computer Savvy
  • Ability to Multi-task Essential
  • Data Entry
  • General Math Skills
  • Financial Skills
  • Integrity
  • Must Exhibit Confidence Working in a Team and Individual Setting
  • Must Be a Team Player With a Positive Attitude

 

***Candidates with customer service experience in healthcare and knowledge of Fastrack are strongly encouraged to apply ***

 

Apply Now